ºÚÁÏÉç

When 10,000 Air Canada flight attendants went on strike, more than 100,000 passengers were left stranded. For many of those affected, the experience has been an overwhelming one. For stranded passengers, the Air Canada strike combines three powerful stressors: uncertainty, lack of control and crowding, writes Associate Professor of Organizational Behaviour Jean-Nicolas Reyt in The Conversation. Each of these factors is stressful on its own, and combined, they can overwhelm even the most patient travellers. When faced with this type of situation, some people lash out, but responding with anger is unlikely to be productive, says Reyt, who was among those stranded by the strike. It drains our resilience precisely when it is needed most.