Staff

From confusion to fusion: A new organizational form and the evaluation of category spanning in an established form

admin — Tue, 20 May 2025 15:10:34 +0000

Authors: Heewon Chae, Daphne Demetry, Deepak Nayak, and Todd Schifeling

Publication: Academy of Management Journal
Forthcoming, Articles In Press: published online 31 March 2025

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Harambee! A triadic perspective on social impact: Organizations, evaluators, and target beneficiaries in Kenya

admin — Fri, 16 May 2025 14:30:49 +0000

Authors: Anna Kim

Publication: Administrative Science Quarterly
Volume 70, Issue 1, March 2025, Pages 246–291

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Strategic best-response fairness framework for fair machine learning

admin — Tue, 20 May 2025 13:41:31 +0000

Authors: Hajime Shimao, Warut Khern-Am-Nuai, Karthik Kannan, and Maxime C. Cohen

Publication: Information Systems Research
Forthcoming
Articles in Advance: published online 7 Apr 2025

Revisiting the CEO effect through a machine learning lens

admin — Tue, 20 May 2025 13:55:16 +0000

Authors: Hajime Shimao, Sung Joo Kim, Warut Khern-Am-Nuai and Maxime C. Cohen

Publication: Management Science
Forthcoming, Articles in Advance: published online 2 Apr 2025

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Managing channel profits with positive demand externalities

admin — Tue, 20 May 2025 15:02:19 +0000

Authors: Long Gao, Dawei Jian, Mehmet Gumus, and Birendra K. Mishra

Publication: Management Science
Forthcoming, Articles in Advance: first published online 31 January 2025

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Reparative consumption: The role of racial identity and white guilt in consumer preferences

admin — Mon, 12 May 2025 15:56:53 +0000

Authors: Rishad Habib, Ekin Ok, Karl Aquino, Siddhanth Mookerjee and Yann Cornil

Publication: Journal of Consumer Research
Forthcoming
Published online 04 April 2025

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Coins, cards, or apps - Impact of payment methods on street parking occupancy and search times

admin — Tue, 20 May 2025 15:05:36 +0000

Authors: Sena Onen Oz, Mehmet Gumus, and Wei Qi

Publication: Production and Operations Management
Forthcoming, Express: first published online 9 May 2025

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Mid-market brands to benefit from consumers’ renewed focus on the basics

admin — Wed, 21 May 2025 19:39:28 +0000

2024 was a rough year for retail in Canada, and 2025 doesn’t look much better, writes Charles de Brabant in Retail Insider. The Executive Director of the Bensadoun School of Retail Management noted that the combination of high interest rates and high inflation has taken a toll on consumer pocketbooks, and they are expected to focus on the basics this year. That plays well for mid-market brands.

Identifying tariffed products could be seen as attempt to mask increased margins

admin — Thu, 27 Mar 2025 19:03:24 +0000

Since U.S. President Donald Trump took office in January, frequent tariff threats have disrupted the economy. It is difficult to keep track of which products will be tariffed, when they will be tariffed, and how much they will be tariffed by. But Provigo stores in Quebec are taking steps that will help shoppers understand the factors that affect the price of their groceries. They are developing signage that will mark tariffed items with a “T” to explain price hikes.

Businesses need to adapt to change to grow

admin — Thu, 10 Jul 2025 18:21:07 +0000

For Quebec, small and medium sized enterprises (SMEs) are an engine of economic growth. Many SMEs have grown into prosperous companies, writes Bensadoun School in Retail Management student William Bernasconi in an article for the Conseil québecois du commerce de detail. But it’s important to consider failures as well as successes. And local businesses have often struggled to grow because of operational constraints, shifting consumer behaviour, and intense competition.

Tariff-induced economic uncertainty is affecting Canadians’ purchasing decisions

admin — Thu, 27 Mar 2025 19:38:04 +0000

Even as the venerable Hudson’s Bay Company liquidates its iconic department stores, some Canadian retailers are experiencing a renaissance. Quebec department store has been expanding, even as others struggle to stay in the black. But Trump’s tariffs are clouding the future for Canadian retailers.

Rebranding of DEI initiatives is a reactive response to external pressures

admin — Fri, 29 Aug 2025 19:45:44 +0000

The pushback against diversity, equity and inclusion (DEI) programs gained momentum in the first half of 2025. And while some institutions are eliminating DEI initiatives, others are rebranding them. “The University of Alberta, for instance no longer has a vice-provost of equity, diversity and inclusion,” writes �� Desautels lecturer Simon Blanchette in The Conversation. “Instead, it now has an office for ‘access, community and belonging.’” But these rebranding efforts are mostly about appeasement and lack genuine community engagement.

Despite rapid rise of AI chatbots in customer service, customers prefer human agents

admin — Fri, 29 Aug 2025 19:48:10 +0000

If it feels like customer service chatbots are everywhere, it’s because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers trust human customer service representatives more than they trust AI chatbots, writes Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at �� Desautels.

Whether renting or buying, Canadians are exposed to risk

admin — Fri, 29 Aug 2025 19:41:02 +0000

Buying a home can help you build household wealth, but renting has fewer overall costs, which allows you to save more of the money you earn. While the conventional wisdom has been that buying is the better financial decision for most people, sky-high real estate costs change the equation. Stock markets have also performed well in recent decades, and investing the surplus left over from renting can pad your personal finances in a big way—if you actually do it.

Stranded travellers should keep their cool

admin — Fri, 29 Aug 2025 19:43:43 +0000

When 10,000 Air Canada flight attendants went on strike, more than 100,000 passengers were left stranded. For many of those affected, the experience has been an overwhelming one. For stranded passengers, the Air Canada strike combines three powerful stressors: uncertainty, lack of control and crowding, writes Associate Professor of Organizational Behaviour Jean-Nicolas Reyt in The Conversation. Each of these factors is stressful on its own, and combined, they can overwhelm even the most patient travellers.