Undergraduate Students

RESOLVED: Access issues in myCourses

sara.distefano@mcgill.ca — Wed, 23 Aug 2023 20:42:25 +0000

We are currently experiencing access issues in myCourses that may affect some students and instructors. Our team is actively working to resolve the problem. Thank you for your patience, and we will provide updates as soon as possible.

Secure version of Microsoft Copilot available to �� community!

jessica.jones2@mcgill.ca — Thu, 27 Jun 2024 18:01:49 +0000

�� offers a secure version of Microsoft Copilot Chat that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot Chat, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.

By engaging with the Microsoft Copilot AI chatbot, you can:

VPN Service Restored

paul.espinosa@mcgill.ca — Wed, 20 Aug 2025 14:57:53 +0000

Update: Wednesday, August 20 - 11:50am

The VPN service issue affecting staff and students has now been resolved. You should be able to connect as usual.
If you continue to experience any problems, please reach out to the IT Help Desk for assistance.
Thank you for your patience while we worked to restore service.

Original message:

Report suspicious emails from your �� Inbox

stephane.boivin@mcgill.ca — Mon, 14 Jul 2025 14:20:47 +0000

You can quickly report a suspicious email using the Report Junk or Report Phishing buttons available in Microsoft Outlook, whether you’re using the desktop app, mobile app, or Outlook on the web.

Open Science Office Hours - – Imaging and Workflows

admin — Tue, 19 Aug 2025 15:10:51 +0000

Atelier "Imagerie et flux de travail"

Cet atelier sera présenté en anglais.

Lundi, le 22 September 2025
16 – 17 h HNE

En ligne, sur Zoom.

Service Alert Update: Minerva intermittent access issues have been resolved

paul.espinosa@mcgill.ca — Thu, 14 Aug 2025 17:28:29 +0000

Update - Thursday, August 14, 2025 - Afternoon:

Staff and students can now access Minerva without any issues.

Original announcement:

Staff and students may currently experience difficulties accessing Minerva. Our IT Services team is actively working to resolve the issue. We appreciate your patience and will provide updates as soon as possible.

Some users may be unable to browse the web from home

kristin.mueller-heaslip@mcgill.ca — Tue, 05 Jul 2022 14:03:00 +0000

Some users are currently unable to browse the web from home. The IT team is actively investigating the issue and working to restore normal service as quickly as possible.

If you are affected, please contact the IT Service Desk for assistance.

Updates will be shared as they become available. We appreciate your understanding.

The brand new “It Takes All of Us” course completion Award!

stephane.boivin@mcgill.ca — Wed, 23 Jul 2025 19:38:05 +0000

Starting July 29th, 2025 , you will receive an award when you complete the “It Takes All of Us” course” in myCourses.

More information

The IT statistics and project dashboard are now available!

stephane.boivin@mcgill.ca — Mon, 02 Jun 2025 17:49:08 +0000

Français ci-dessous

IT Services strives to create seamless and engaging digital experiences for the �� community. We implement solutions, upgrades, and security enhancements that enable productivity, efficiency, and continued success for our staff and students.

Have you spotted these clues in your �� email?

james.c.martin@mcgill.ca — Mon, 20 Jan 2025 21:46:13 +0000

Attackers, scammers, marketers: these days they’re all taking advantage of AI to generate polished, typo-free content. Figuring out if an email is legitimate has definitely become more challenging. But when you access your �� email through Microsoft Outlook, you benefit from several extra features that help protect you from phishing.

Keep an eye out for: phishing safety tips

Resolved: Copilot file upload limit

sara.distefano@mcgill.ca — Wed, 26 Feb 2025 18:28:08 +0000

Resolved.

Please be advised that MS Copilot chat is only allowing file uploads up to 1MB at this time. Microsoft is investigating the matter, and we will communicate any updates we receive.

Learn how to use Copilot AI module now on myCourses

james.c.martin@mcgill.ca — Tue, 14 Jan 2025 19:03:29 +0000

Microsoft Copilot is a generative AI tool that can help you write texts, generate images, translate texts into other languages, and much more. Learn how to access this powerful tool and use its main features with our self-paced introductory online module on myCourses. Through hands-on exercises and real-world scenarios, as well as a discussion of ethical AI practices, you’ll be well-equipped to use Copilot productively and responsibly.

Microsoft 365 license deactivation warnings

james.c.martin@mcgill.ca — Fri, 13 Dec 2024 14:47:49 +0000

IT Services recently migrated many Webex softphone users to Teams Phone.

As a result, users may have received a message from Microsoft stating their license will be deactivated soon. (See screenshot above.) It is a legitimate message from Microsoft.

All �� faculty and staff are assigned Microsoft 365 licenses that provide access to applications such as Teams, Outlook, OneDrive, Word, and Excel. As part of the recent migration, IT Services changed the type of Microsoft 365 license assigned to some users.

Do not use Read.AI for �� purposes

james.c.martin@mcgill.ca — Tue, 10 Dec 2024 15:55:29 +0000

La version française suit.

We have received reports of a Read.AI bot attending or attempting to attend online meetings organized by �� faculty and staff. The bot uses generative AI to create a text summarizing a meeting’s discussions and decisions; it then shares a link to that document with all participants.

�� must vet all IT solutions to ensure they safeguard data privacy and security. Read.AI has not been approved for teaching, research, or administrative activities at the University.

Updates to MyCreds™: Enhanced eTranscript and document Sharing for students!

jessica.jones2@mcgill.ca — Wed, 04 Dec 2024 14:43:57 +0000

We’re excited to share new features to MyCredsTM, the platform accessed through the ES Services (Enrolment Services eStore & MyCredsTM) in Minerva, that allows students to securely share documents such as electronic transcripts, custom letters, documents, and forms.