黑料社

Registration/Breakfast

Welcome Remarks

8:30听am

Keynote Speaker

An Verhulst Santos
President & CEO 鈥� L鈥橭real Canada
鈥淏eauty for Each, Powered by Tech鈥�

9:05听am

Session 1

Anindya Ghose
Heinz Riehl Chair Professor of Technology and Marketing - New York University

鈥淭HRIVE: Demystifying AI for Organizational Transformation鈥�

9:30听am

Nicolas Hien
Chief Information Officer - Dollarama

鈥淩edefining HR Efficiency through Artificial Intelligence鈥�

Break

10:35听am

Session 2

Helene Drolet
VP Operations Excellence North America 鈥� Circle K/Couche Tard

鈥淎I in Action: Elevating Retail Customer Service from Stockroom to Storefront鈥�

11:00听am

Antonio Moreno
Professor, Technology & Operations Management 鈥� Harvard Business School

鈥�Assortment Curation in Third-Party Marketplaces鈥�

Lunch

1:15听pm

Session 3

Vilma Todri
Professor, Information Systems 鈥� Emory University

鈥淭he Impact of Generative AI on Advertising Effectiveness鈥�

1:40听pm

Eric Morris
Managing Director & Head of Retail 鈥� Google Canada

鈥淩etail Ready: AI, the new customer journey, and how retailers can win the moment鈥�

2:25听pm

Session 4

Alain Tadros
Chief Marketing Officer & Digital Strategy 鈥� Metro Inc.

鈥淢etro Inc., our journey in improving omnichannel customer interactions鈥�

2:50听pm

James Clark
Professor, Electrical & Computer Engineering 鈥� 黑料社

鈥淣o-shop Thursday and Other Tales from a Campus C-Store鈥�

Closing remarks & cocktail reception